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FAQ (Frequently Asked Questions)

  • 000 - Tax ID Number and Program Address

    Union School District Extended Care Program
    5175 Union Ave
    San Jose, CA 95124

    Phone: 669-222-2005

    TAX ID: 77-0223577

  • 001 - What is USD Extended Care?

    USD Extended Care is a before and after school program in Union School District. We offer a high quality care program that serves as an extension of the school day. Our valuable staff members plan and facilitate a variety of activities for the students at our school sites.

    USD Extended Care Locations - Elementary Schools
    Alta Vista, Carlton, Guadalupe, Lietz, Noddin, and Oster 

    USD Extended Care Locations - Middle Schools
    Union Middle & Dartmouth Middle

    Program Highlights
    Academic activities in grades K-1 focus on increasing skills in reading and math
    Dedicated homework/reading time for students in grades 2-5
    STEAM activities
    Access to school-level technology (Chromebooks and iPads)
    Access to school facilities
    Daily snacks provided
    Outdoor activities
    Creative indoor activities

    Please contact us at for assistance.

  • 002 - Is registration required every year?

    Yes. New registration is required for every school year, every school year camp, and every summer camp. Registration does not automatically carry over from year to year.

  • 003 - How can I register for a program & when will my contract be approved?

    Please visit our website, create or login to your account, and then complete the online registration process.  

    Your contract will be in PENDING status once you complete the online registration. Eleyo will send an email confirmation of the pending status.

    Your contract will be reviewed and you will be notified of the status, either approved or waitlisted. Contract review may take up to 1-2 weeks.

    Registration guides are available to assist you with the registration process. You may also call 669-222-2005 for assistance.

    School Year Registration - Computer                 School Year Registration - Mobile

    School Year Camp Registration - Computer      School Year Camp Registration - Mobile

    Summer Camp Registration    

  • 004 - What are the hours of operation?

    USD Extended Care is open as follows:

    • Before school care (elementary sites only): 7:00am until the start of school
      • Before school care at Lietz Elementary will start at 6:30am
    • After school care: from school dismissal until 6:00pm

    Please note that USD Extended Care will close early at 4:00pm on June 6, 2025.

  • 005 - Is there a sample daily schedule?

    Use this link to view a sample daily schedule from a site during the 2023/2024 school year. 

  • 006 - Is Extended Care available for TK/Kinder students when they have early dismissal at the start of the school year?

    Yes. Extended Care operates immediately following school dismissal times. There is a higher tuition fee for TK/Kinder students who have early dismissal the first 6-7 weeks of school to cover the extra time in the program.

  • 007 - How does drop off & pick up work?

    To ensure safety, all children being dropped off or picked up from Extended Care must be signed in and/or out before leaving campus. 

    Parents do not need to sign their child in when they are dismissed from school: 

    • Younger children are picked up directly from their classroom by Extended Care staff.
    • Older children walk directly from their classroom to the Extended Care site, where our staff signs them in. 
  • 008 - How do I add authorized pickups?

    Please review our detailed instructions on how to add authorized pickups to your account. You may also call 669-222-2005 for assistance.

  • 009 - Can I pickup my child at any time?

    Yes, we have an open door policy. Parents are welcome to pickup their child at any time. 

  • 010 - Does my child need to be escorted in and out of the extended care program?

    Yes. All children must be escorted in and out of the designated pick up/drop off area by an authorized adult or a sibling over the age of 18.

  • 011 - What if I am late to pick up my child?

    All late pickups will result in a fee. Our late pick up fee is calculated as followed: $10.00 for the first 5 minutes and an additional $1.00 per minute going forward. This fee is per child and must be paid within 2 business days.

  • 012 - Can my child drop-in?

    Children enrolled in a current USD Extended Care program can request a drop in day by contacting the site supervisor. For example, a child who regularly attends after school two days a week can drop-in for additional days during the week. Advance notice, space availability, and fee payment is required for all drop-ins. Please see our Tuition Pricing Sheet for more details.

    Alternatively, for the 2023-24 school year we are pleased to offer a Non-Contract Drop In service. This program is for children who are not enrolled in USD Extended care on a regular basis, but will require some drop in days. Please see our Tuition Pricing Sheet for details, exclusions, and cost.

  • 013 - Are you open during holidays?

    The USD Extended Care program follows the board approved district calendar. We are closed all legal holidays and Union School District local holidays. Please see the Extended Care Calendar for more details.

  • 014 - What are non-school days?

    Non-school days refer to Staff Development Days. On these dates, USD Extended Care will provide full day care to currently enrolled Extended Care students. This additional service requires advance registration. There is no fee for this service as long as your child is contracted for that day. A fee will apply if you would like your child to attend and it is outside of your contract. 

    For more details please see our calendar and pricing sheets.

    Extended Care Calendar

    Extended Care Pricing

  • 015 - Will school year camps be available?

    USD Extended Care plans to offer the following school year camps. These camps will require separate enrollment and tuition. The October camp cost is $50 per day. All other school year camps cost $76 per day.

    • October Camp (1 days)
    • Thanksgiving Week (3 days)
    • Winter Break (2 days)
    • Presidents' Week (3 days)
    • Spring Break (4 days)
  • 016 - School Year Camp Sample Daily Schedule

    Use this link to view a sample daily schedule from a School Year Camp day.

  • 017 - How can I request a schedule change?

    Schedule changes must be requested online through a users Eleyo profile or via email. Parents must notify the site supervisor two full billing weeks before an effective change in the child’s schedule. Future tuition will be recalculated and the remaining monthly payments will be adjusted to reflect the requested change in schedule.

  • 018 - How can I withdraw my child from the program?

    Regardless of the reason, parents must notify the site supervisor in writing four full billing weeks before withdrawing their child from Union Extended Care. Final tuition will be recalculated and parents will be financially responsible for all the weeks their child has attended Extended Care, including the four weeks of notice. Final payment will be due one week before the agreed withdrawal date. If the parent chooses to return to Union Extended Care, a new $50 re-registration fee will be required. Children will be unable to enroll in Union School District camps or the subsequent year if the account has an outstanding balance due.

  • 019 - What if my child is sick?

    Please notify your site supervisor when your child is sick and will not be attending Extended Care. Students who are absent from school or sent home from school for any reason are not permitted to attend Extended Care. Students who are sent home with a fever are not permitted to attend Extended Care until they have been fever free for 24 hours without the use of medication.

  • 020 - Are snacks provided?

    USD Extended Care follows the Union School District Wellness policy. Daily snacks are provided and parents must notify staff of any food allergies, sensitivities, and/or preferences. Parents can provide an alternative snack if their child cannot have the snack provided.

  • 021 - What if my child has medical needs or allergy concerns?

    During the online registration process, parents must complete enrollment questions regarding allergies, medication needs, and dietary restrictions. Parents are responsible for keeping this information up to date in their online account.

    If a child needs medication while at Extended Care, then the child's physician and the parent will fill out the Union School District Medication Release form. The form and medication (in its original box with the doctor’s orders) must be given to the Extended Care Site.

  • 022 - When is tuition due?

    Please see our Billing Schedule for invoice and payment dates.

  • 023 - What is the Extended Learning Opportunity Program (ELO-P)?

    Union School District has implemented an Extended Learning Opportunity Program (ELO-P), a program funded through the state of California that allows us to provide after school enrichment to qualifying families. We are excited to implement and offer these enrichment activities for students to participate in while helping to ensure their academic success and wellbeing at school.

    The state of California sets the qualifications to be eligible to participate in the after-school ELO program. The ELO program runs in partnership with our Union Extended Care program and does not have a monthly tuition fee. 

    Attendance: Your student is expected to attend the program Monday through Friday from when the school day ends until 6:00 p.m. Regular attendance is requested, as regular attendance at the program will ensure that the student gets the most of what is being offered. If they need to leave earlier on a day, you will need to let the Site Supervisor know the reason for the early pick-up. Your student may be picked up early for one of the following reasons:

    1. Participation in school athletic programs and team sports Off-site enrichment programs.
    2. Family emergency
    3. Medical appointment
    4. Illness
    5. Parent choice
    6. Weather Conditions
    7. Transportation
    8. Child accident/injury
    9. Safety issues (darkness, weather)
    10. Religious reasons

    Transportation: Transportation for the ELO program falls solely on the parent or guardian. If your student is enrolled in the ELO program, the parent/guardian must pick the student up each day at 6:00 p.m.

    Expectations and Behavior: Please be advised that even though ELO Sessions are being offered outside regular classroom hours, school rules still apply. Please be sure to read the parent/guardian handbook for our policy on behavior.

    Fees: The only fee for the ELO-P program is a $50 registration fee per student. The rest of the costs are covered through the ELO-P Grant.

    Any questions about your Eleyo contract can be directed to Questions about the Union Extended Care Program can be directed to Edgar Romero at

  • 025 - Is an online payment method required?

    Yes. Saving a payment method in your profile is required in order to complete the registration process. All payment methods (credit card or e-check) are securely saved within your Eleyo profile, and no charges will be made until your contract is approved.

  • 026 - How do I make a payment for tuition or additional fees?

    USD Extended Care tuition and fees will be invoiced monthly. All payments and fees must be paid through our online platform.

    For assistance with payment, please contact us at or 669-222-2005.

  • 027 - Is it possible to set up split payments?

    Split payments are when more than one parent/guardian will make a payment on a single tuition invoice/bill.  In order to facilitate split payments the account owner (parent or guardian) must contact us at

    For more information please reference this help sheet: Split Family Payments

  • 028 - What are your late fees?

    All children must be picked up no later than 6:00 p.m. each day. A late fee of $10 will be charged for any child not picked up at 6:00 p.m. The fee is non-negotiable and increases to an additional $1 per minute after 6:05 p.m. Excessive late pick-ups can result in termination of services.

    Refunds and make up days are not available. If a child goes home from the care program during the day for any reason, they cannot return that day. 

  • 029 - Do you offer financial assistance or subsidy assistance?

    USD Extended Care works with local subsidy programs. If tuition is paid by a subsidized agency, then parents will be responsible for all paperwork and must provide Extended Care the approved agency’s certificate prior to the start of the session. Parents are financially responsible for any co-pays or unpaid tuition from the subsidy agency.

    For more information please contact us at or 669-222-2005.

  • 030 - Scholarship Process

    Scholarships are not available at this time.

  • 031 - Middle School Field Trips

    Middle school students may have the opportunity to participate in off-site walking field trips to local businesses and restaurants. These are not mandatory and families must provide permission for students to attend the trip. If a student elects to not participate, a USD employee will remain on site with the students. Details about the trip will be shared in advance.

  • 032 - How can I learn more about voluntary student accident insurance?

    Voluntary student accident insurance options are available. Please review the Health & Wellness in USD webpage for more information.

  • Summer Camp - Are refunds possible?

    Refund Policy - General

    • I understand that all changes to my child’s schedule must be made by May 31st at 3pm.
    • I understand that refunds will not be given for any schedule changes or withdrawals requested after May 31st at 3pm.

    Refund Policy - COVID-19

    • Due to the high cost of running a program under the current health guidelines, the following is our refund policy for Extended Care:
      • No refund for voluntary withdrawal
      • No refund for travel related quarantine
      • No refund for exclusion due to behavior or illness
      • No refund for program closure(s) less than 3 days
      • Partial refund if a closure lasts 3 or more days
      • All refunds will be provided as a check via mail; refunds may take up to two weeks to be processed.
  • Summer Camp - Are withdrawals and schedule changes possible?

    Schedule Changes & Withdrawals

    • Schedule changes and withdrawals will not be accepted after 3pm on May 31 without exception.
    • To request a withdrawal or schedule change prior to the deadline please email us at
    • Families will be financially responsible for all tuition due for registered sessions, regardless of attendance.
  • Summer Camp - Billing and Tuition Questions?

    Please review our Summer Camp Billing Schedule to learn more about the financial policies and tuition for Summer Camp.

  • Summer Camp - Can I choose which weeks during the summer to enroll?

    Yes. Children can be enrolled for single weeks of summer camp.

  • Summer Camp - Daily Schedule

    Use this link to view a sample summer camp daily schedule.

  • Summer Camp - Is there a part time enrollment option for Summer Camp?

    No. We are unable to offer part time enrollment options. Enrollment is for the entire week, however the child does not have to attend all 5 days.

  • Summer Camp - Will there be special events or field trips during camp?

    Summer Camp will offer both on-site events and off-site field trips for campers. Off-site field trips will require guardians to complete a field trip permission form.

Still have questions?

Feel free to contact us with what's on your mind.